1. Acceptance of Terms & Conditions (T&Cs).
(a)All bookings are subject to the T&Cs below. Variations to the T&Cs may be made from time to time and You are responsible for keeping abreast of any such changes. Booking an appointment with PPP Mobile Cat Grooming constitutes a contract and affirms You are accepting the T&Cs Conditions below.
(b) Within the T&Cs, all references to "You" denote the Owner or Responsible Person of the cat. All References to "I", “Me” or "We" denote PPP Mobile Cat Grooming.
2. Cancellation / Rescheduling of Appointment.
- Should You wish to cancel/Reschedule your appointment, (this must be done by telephone NOT e-mail), 24hr notice must be given. This gives me a chance to fill that booking in with someone else.
- If I am not able to carry out the groom due to you not being home, appointment has been forgotten about, the cat isn’t available, then the travel charge will still stand due to this being out of my control.
A courtesy message can be sent 24hrs prior to your appointment if you wish as a reminder, however it is your responsibility to keep to your appointment.
3. Balance of Payment.
Following the appointment, the balance of the payment is due immediately by cash or bank transfer.
4. Prices.
A guideline of Prices is laid out on the website. Any price quoted / discussed at the point of booking the appointment is a guide only. The price of the groom will be determined by numerous factors which can only be established upon meeting and working with your cat. You agree to pay the price evaluated by me.
5. Health.
(a) I deliver a professional mobile cat grooming service with hygiene at the forefront of my mind. I take every precaution to eliminate the spread of disease and ensure the use of disinfected equipment for each appointment.
(b) The upmost care is taken to ensure your cat is handled sensitively, with its health considered. However, if the services of a veterinarian are required, I will advise You immediately. In the case of an incident or serious medical problem being discovered during grooming, the grooming session will be stopped and You agree to seek appropriate veterinarian treatment.
​
(c) You must inform me of the cat’s health history by filling out the booking form found on the service page. You agree that I am not responsible for any pre-existing problems or conditions found during the grooming process, and You agree to pay all medical treatment incurred due to such. I am not a veterinarian and any advice given regarding health problems should at all times by checked with a licensed veterinarian. You are urged to seek professional advice from your veterinarian regarding any health concerns. Any grooming which takes place on your cat, is at your risk.
​
(d) I will bring to your attention any irregularities noticed during the grooming session. This is not a professional medical examination / opinion. For this You must consult your veterinarian.
​
(e) You agree that I will not be held liable for any after-grooming effects or subsequent bad health. This includes, but is not limited to, any after-grooming effects of clipping procedures or problems 'uncovered' by clipping off a coat. This could include, but is not limited to itchiness, skin redness, irritations or abrasions however caused.
​
(f) You need to be aware that if hair is clipped away due to matting or styling, your outdoor cat is able to catch a cold if the weather is cold, and also catch themselves on sharp outdoor objects i.e. bushes. You are advised to keep your cat warm/ indoors/clothed whilst the re-growth occurs.
6. Coat Condition.
- Dematting / detangling of matted fur may cause patchiness and hair loss. Consent to remove the matted hair is on this understanding. Excessive de-matting can be a very painful and dangerous process for your pet. I will not use ‘mat breakers’ or other tools intended to pull apart, ‘break’ or cut apart mats in an attempt to ‘save the coat’. If the matting has developed into a pad close to the skin, I will clip under mats with electric clippers to remove them. I will assess each case individually and discuss options with you. You need to be aware that clipping a coat can result in a structural change to the hair, which may result in colour variation upon re-growth. Also, please be aware that shaving your cat will dramatically alter its appearance, with the hair clipped very close to the skin.
Clipping matts close to the skin, no matter how careful, can still lead to little nicks that will be antiseptic sprayed, should this happen, this leads back to “health – section (e)”
7. Behaviour.
I reserve the right to refuse to groom your cat for the safety of the groomer and your cat. I do approach grooming with a holistic nature, but sometimes for safety, certain restraints may be used with Your permission. Please when filling out the booking form, be honest with your answers so I can walk in with my eyes wide open.
8. Photographs/Personal Data.
Photos/Videos/Pets personal data may be used on social media/website/printed materials. If you do not consent to this please state on the booking form.
9. Insurance.
PPP Mobile Grooming holds Public Liability insurance, which can be viewed upon request.
10. Disclosure.
The groomer has undertaken DBS for your peace of mind. A Disclosure is a document containing impartial and confidential criminal history. Please ask for more detail if necessary.